Last Updated: July 2026

Returns & Refund Policy

At Dial Collection Factory, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Period

You may request a return within 30 days of receiving your order. To be eligible for a return, the item should be returned in a condition suitable for inspection. Opened or used products may be accepted depending on their condition and the nature of the product.

2. Return Conditions

To help us process your return efficiently, please ensure that:

• The return request is submitted within 30 days of delivery.
• The item is returned with all accessories, manuals and original packaging where reasonably possible.
• Proof of purchase or order confirmation is provided.

Certain products may not be eligible for return where required by law or for hygiene, health or safety reasons after use.

3. Faulty, Damaged or Incorrect Items

If you receive a product that is:

• Damaged during delivery;
• Faulty on arrival; or
• Different from what you ordered,

please contact us within a reasonable time after delivery.
Where the issue is confirmed to be our responsibility, we will provide an appropriate solution, which may include:

• Replacement product;
• Repair (where applicable); or
• Full refund.

In these circumstances, we will cover the reasonable cost of return shipping.

4. Change of Mind Returns

If you simply change your mind, you may request a return within the applicable return period. Customers may be responsible for return shipping costs unless the return is due to our error or a faulty product. Returned items must be suitable for resale where applicable.

5. Return Approval

Before returning any item, please contact our customer support team.
Returns sent without prior approval may delay processing.
Email:
support@dialcollectionfactory.com

6. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method.
Approved refunds are generally completed within 5–6 business days, although your payment provider may require additional processing time.

7. Order Cancellation

Orders may be cancelled before they have been dispatched.
Once an order has entered the shipping process, cancellation may no longer be possible. In such cases, customers may request a return after delivery in accordance with this policy.

8. Non-Refundable Costs

Original shipping charges, customs duties and taxes may not be refundable unless required by applicable law or where the return results from our error.

9. Consumer Rights

Nothing in this policy limits or excludes your statutory rights under applicable consumer protection laws, including the Consumer Rights Act 2015 and other applicable legislation.

10. Contact Us

For all return, refund or cancellation enquiries, please contact:
Dial Collection Factory
Operated by PREMIER WORLDWIDE LTD
Email: support@dialcollectionfactory.com
We aim to respond to all return requests as promptly as reasonably possible.