Last Updated: July 2026

Shipping & Delivery Policy

Thank you for shopping with Dial Collection Factory, operated by PREMIER WORLDWIDE LTD. We are committed to delivering your order as quickly and securely as possible.

1. Order Processing

• Orders are processed Monday to Friday, excluding UK public holidays.
• Most orders are processed within 1–3 business days after payment has been successfully received.
• During busy periods, promotions or holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email together with tracking information (where available).

2. Shipping Locations

We currently deliver to the United Kingdom, United States and selected international destinations.

Products may be dispatched from our fulfilment facilities in the United Kingdom or China, depending on stock availability, warehouse location and delivery destination.

3. Estimated Delivery Times

Delivery times are estimates and may vary depending on your location and customs clearance.

Destination L& Estimated Delivery Time
United Kingdom Up to 7 Business Days
United States 10–13 Business Days
International Delivery times vary depending on destination

Delivery estimates begin after your order has been processed and dispatched.

4. Shipping Partners

We work with reputable courier companies, including but not limited to:

• FedEx
• China Post
• USPS

We may use alternative carriers where appropriate to ensure the most efficient delivery service.

5. Order Tracking

Where tracking is available, you will receive a confirmation email containing your tracking details once your order has been dispatched.
Please allow up to 24 hours for tracking information to become active.

6. Customs, Duties & Taxes

For international deliveries, customs inspections, import duties, taxes or other local charges may apply depending on your country’s regulations.
These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated.
We are not responsible for delays caused by customs clearance procedures.

7. Delivery Delays

While we make every effort to deliver within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Customs inspections
• Severe weather
• Courier disruptions
• Public holidays
• High shipping volumes
• Incorrect delivery information supplied by the customer

We appreciate your patience should such delays occur.

8. Incorrect Delivery Information

Customers are responsible for ensuring that all shipping information is accurate before completing their purchase. We cannot accept responsibility for delays or additional costs resulting from incorrect or incomplete addresses.

9. Lost or Damaged Parcels

If your parcel arrives damaged or you believe it has been lost in transit, please contact us as soon as possible at:

support@dialcollectionfactory.com

We will work with the courier to investigate the issue and, where appropriate, arrange a replacement or refund in accordance with our Returns & Refund Policy.

10. Contact Us

PREMIER WORLDWIDE LTD
Trading as Dial Collection Factory
Email: support@dialcollectionfactory.com