Have questions? Our team is ready to assist you
We’re here to help. Whether you have a question about a product, an existing order, delivery, returns, or any other enquiry, our customer support team is happy to assist you.
Address
7 Kingsland Telford TF1 2LB UK
Mobile
Mobile: 07883254070
Customer Support
Email: support@dialcollectionfactory.com
We aim to respond to all enquiries within 1–2 business days.
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM (GMT/BST)
Saturday: Closed
Sunday: Closed
Public Holiday hours may vary.
Business Information
Registered Company Name: PREMIER WORLDWIDE LTD
Trading Name: Dial Collection Factory
Company Number: 14196213
VAT Number: GB447264676
Website: https://dialcollectionfactory.com/
Delivery & Order Support
If you have a question about your order, please include the following information when contacting us:
- Order Number
- Full Name
- Email Address
- Brief description of your enquiry
This helps us respond more quickly and efficiently
Returns & Refunds
For return or refund requests, please contact us before sending any items back. Our customer support team will provide return instructions where applicable.
For full details, please refer to our Returns & Refund Policy available on our website.
Need Help?
Our team is committed to providing excellent customer service and aims to resolve all enquiries as quickly as possible. We appreciate your patience and thank you for choosing Dial Collection Factory.