Last Updated: July 2026

Privacy Policy

At Dial Collection Factory, operated by PREMIER WORLDWIDE LTD (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or purchase products from us.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

1. Company Information

Business Name: PREMIER WORLDWIDE LTD
Trading Name: Dial Collection Factory
Company Registration Number: 14196213
VAT Number: GB447264676
Registered Address: 7 Kingsland Telford Shropshire TF1 2LB United Kingdom
Email: support@dialcollectionfactory.com
Website: https://dialcollectionfactory.com

2. Information We Collect

We may collect the following information when you use our website:

Personal Information

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number
• Payment information (processed securely by our payment providers)
• Order history
• Customer service communications

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Time zone
• Website usage data
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders.
• Deliver products to your chosen address.
• Process payments securely.
• Verify transactions and prevent fraud.
• Respond to customer enquiries.
• Improve our website and services.
• Send order confirmations and shipping updates.
• Comply with legal and regulatory obligations.
• Improve website performance and customer experience.

We do not sell your personal information to third parties.

4. Payment Security

Payments are processed securely through trusted third-party payment providers.
We do not store your full credit or debit card details on our servers.
Payment providers may collect payment information in accordance with their own privacy policies.

5. Order Fulfilment

Products may be dispatched from fulfilment centres located in the United Kingdom or China, depending on product availability and the delivery destination.
To complete your order, we may share necessary shipping information with logistics partners and courier companies.

6. Sharing Your Information

We only share information where necessary with trusted service providers, including:

• Payment processors
• Courier companies
• Website hosting providers
• IT support providers
• Fraud prevention services
• Government authorities where legally required

All third parties are expected to process your information securely and only for legitimate business purposes.

7. Data Security

We use appropriate technical and organisational measures to protect your information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure

While we take reasonable steps to safeguard your information, no online system can guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to:

• Complete your orders.
• Provide customer support.
• Meet legal, accounting and tax obligations.
• Resolve disputes.
• Prevent fraud.

When information is no longer required, it is securely deleted or anonymised.

9. Your Rights

Subject to applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your personal information.
• Restrict or object to processing.
• Request a copy of your personal data.
• Withdraw consent where processing is based on consent.

To exercise your rights, please contact:
support@dialcollectionfactory.com

10. Third-Party Websites

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
We encourage you to review their privacy policies before providing personal information.

11. Children’s Privacy

Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children.
If we become aware that a child has provided personal information, we will take appropriate steps to remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be published on this page together with the updated revision date.
Continued use of our website after changes have been published constitutes acceptance of the updated policy.