These Terms and Conditions (“Terms”) govern your use of the Dial Collection Factory website and any purchase made through it. By accessing this site or placing an order, you agree to be bound by these Terms in full.

1. About Us

Dial Collection Factory is a retailer of watches and watch accessories, with customer service operations in the United Kingdom and manufacturing operations in China.

2. Eligibility

By using this site, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.

3. Use of This Website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this site by any third party. Prohibited activities include attempting to gain unauthorized access to our systems, transmitting harmful code, or using the site for fraudulent purposes.

4. Product Descriptions & Pricing

We make every reasonable effort to ensure product descriptions, images, and prices displayed on our site are accurate. However, errors may occur. We reserve the right to correct any pricing or description errors and to cancel orders affected by such errors, with a full refund issued where applicable.

5. Order Acceptance

Your order constitutes an offer to purchase. All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for reasons including, but not limited to: product unavailability, pricing errors, suspected fraudulent activity, or issues identified by our fraud-prevention checks.

6. Intellectual Property

All content on this website — including but not limited to designs, product imagery, logos, text, and graphics — is the property of Dial Collection Factory or its licensors and is protected under applicable copyright and trademark laws. No content may be copied, reproduced, or used without our prior written consent.

7. User Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use.

8. Payment

Full payment is required at the time of order. We accept the payment methods listed on our Payment Policy page. All payments are processed securely through third-party payment gateways.

9. Shipping & Delivery

Shipping timeframes provided on our site are estimates only and are not guaranteed. Please refer to our Shipping Policy for full details.

10. Returns & Refunds

Returns and refunds are governed by our Returns Policy, available on our website, and in accordance with applicable UK/EU consumer protection laws.

11. Limitation of Liability

To the fullest extent permitted by law, Dial Collection Factory shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. This does not affect any statutory rights you may have as a consumer under UK or EU law that cannot be excluded.

12. Indemnity

You agree to indemnify and hold Dial Collection Factory harmless from any claims, losses, or damages arising from your breach of these Terms or misuse of the website.

13. Force Majeure

We are not liable for any delay or failure to perform our obligations where such delay or failure results from causes beyond our reasonable control, including but not limited to natural disasters, customs delays, or supply chain disruptions.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. This does not affect any mandatory consumer protection rights you are entitled to under the laws of your country of residence if you are a consumer based in the EU or elsewhere.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Continued use of the website following any changes constitutes your acceptance of the revised Terms.

17. Contact Us

For questions about these Terms, contact us at legal@dialcollectionfactory.com.