Dial Collection Factory (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have regarding your information when you visit or make a purchase on our website.

1. Who We Are

Dial Collection Factory operates this website with customer service operations based in the United Kingdom and manufacturing operations based in China. For the purposes of UK and EU data protection law, we act as the “data controller” of personal information collected through this site.

2. Information We Collect

• Identity & Contact Data: Name, email address, phone number, billing and shipping address
• Payment Data: Payment method details processed securely via third-party payment providers (we do not store full card numbers)
• Order Data: Items purchased, order history, returns/exchange history
• Technical Data: IP address, browser type and version, device information, time zone setting
• Usage Data: Pages visited, time spent on site, click behavior, referral source
• Marketing Preferences: Whether you’ve opted in or out of marketing communications

3. How We Collect Your Information

• Directly, when you create an account, place an order, sign up for our newsletter, or contact customer support
• Automatically, through cookies and similar tracking technologies as you browse our site
• From third parties, such as payment processors and shipping carriers, in connection with fulfilling your order

4. How We Use Your Information

• To process, fulfill, and deliver your orders
• To communicate order confirmations, shipping updates, and respond to support requests
• To send marketing communications, where you have given consent
• To improve our website, product range, and customer experience
• To detect and prevent fraud or unauthorized transactions
• To comply with legal and regulatory obligations

5. Legal Basis for Processing (UK/EU Customers)

We process your personal data under one or more of the following legal bases: performance of a contract (processing your order), consent (marketing communications), legitimate interest (improving our services, fraud prevention), and legal obligation (tax and accounting records).

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember items in your shopping cart
• Understand how visitors use our site
• Deliver relevant advertising
  You can manage or disable cookies through your browser settings; however, doing so may affect certain site functionality.

7. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

• Payment processors, to complete transactions securely
• Shipping and logistics partners, to deliver your order
• IT and hosting providers, to operate our website
• Legal or regulatory authorities, where required by law
  All third parties are required to handle your data securely and only for the purposes specified.

8. International Data Transfers

As our operations span the UK and China, your personal data may be transferred to and processed in countries outside your country of residence. Where this occurs, we take appropriate steps to ensure your data remains protected in accordance with applicable data protection laws.

9. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, including any legal, accounting, or reporting requirements.

10. Data Security

We implement appropriate technical and organizational measures — including SSL encryption and secure servers — to protect your personal data against unauthorized access, loss, or misuse. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

11. Your Rights (UK GDPR / EU GDPR)

If you are located in the UK or EU, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict certain processing
• Request data portability
• Withdraw consent for marketing at any time
  To exercise these rights, contact us at privacy@dialcollectionfactory.com. You also have the right to lodge a complaint with your local data protection authority (e.g., the UK Information Commissioner’s Office).

12. Children’s Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

13. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

15. Contact Us

For any questions regarding this Privacy Policy or how your data is handled, contact us at privacy@dialcollectionfactory.com.